FAQ
Find quick answers about ordering, payment, shipping, tracking, returns, and sizing. For complete terms, please use the linked Shipping Policy and Refund Policy.
Frequently Asked Questions
Answers about ordering, delivery, returns, sizing, and payment. Full terms are available in the linked store policies.
Kategorien
Orders & Payment
Which payment methods can I use?
Checkout shows the payment methods available for your location and order. Apple Pay and Google Pay may appear where available. Your bank or payment provider may ask you to complete an additional verification step.
How do I know my order was placed?
After checkout is complete, look for an order confirmation email at the address you used to place the order. If it does not arrive, check your spam folder and contact us with the checkout email address.
Can I change or cancel my order?
If you need to change or cancel a paid order, contact us within 12 hours. We may no longer be able to make changes once packaging or shipping has started. See our Shipping Policy.
Shipping & Tracking
When will my order ship?
Order processing usually takes 1–3 business days. Processing time is separate from transit time and begins after your order is placed.
How long does delivery take?
For U.S. destinations, the current estimate is 1–6 business days in transit after dispatch. Estimates for other destinations are shown at checkout where available. Carrier, address, customs, and other delays may affect delivery.
How much does shipping cost?
Shipping options and rates are calculated at checkout based on the destination, shipping method, and shipment details. Review the amount and any current shipping offer shown at checkout; see the Shipping Policy for full terms.
Where can I find tracking?
When your order ships, we send a shipping confirmation email with tracking details. Carrier scans can take up to 72 hours to appear. If there is still no update after that, contact us with your order number.
Will everything arrive in one package?
Some orders may be split into separate packages. If that happens, check each shipping notification for its tracking details.
Returns & Sizing
How do I request a return?
Eligible return requests must be made within 30 days after delivery. Items must be unworn or unused, with tags and original packaging. Contact us for authorization before mailing anything. Read the Refund Policy for the full process and exclusions.
Which items are not returnable?
Custom or personalized items and certain categories, including sale items, underwear, socks, jewelry, beauty products, and gift cards, are excluded under the current Refund Policy. Please review the full policy before ordering.
Can I exchange an item?
We do not offer direct exchanges. If your item is eligible, request a return under the Refund Policy, then place a separate order for the replacement item.
How do I choose a size?
Compare the measurements on the product page and our Size & Fit Guide with a similar garment that fits you. Measurements and fit can vary by style.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and a brief description so we can review the issue.
