Refund policy
1. Return Timeframe
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30-Day Return Policy
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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You have 30 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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2. Non-Returnable Items
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Custom Products
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Personalized items (e.g., embroidery, custom prints).
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Special Categories
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Underwear, socks, jewelry, beauty products, sale items, gift cards, and perishable goods (e.g., food, plants).
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Hazardous materials, flammable liquids, or gases.
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Items Not in Original Condition
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Items without tags or original packaging.
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Shoes without the original shoebox or with a damaged box.
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Items with obvious signs of wear, wash, or odor.
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Please get in touch if you have questions or concerns about your specific item.
3. Return Process
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Contact Customer Service
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Email us at crossgrace001@gmail.com with your order number and reason for return.Please note that returns will need to be sent to the following address: 12318 Lower Azusa Rd, Arcadia, CA 91006, USA
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Obtain Return Authorization
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
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Items sent back to us without first requesting a return will not be accepted.
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Ship the Item Back
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It is recommended to use a traceable shipping service (e.g., USPS, FedEx, UPS).
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We recommend you keep your shipping receipt until your refund is processed.
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Refund Processing
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
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If approved, you’ll be automatically refunded to your original payment method. Please note that it may take your bank or credit card company 10-30 business days to process the refund.Please remember it can take some time for your bank or credit card company to process and post the refund too.
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If more than 15 business days have passed since we’ve approved your return, please contact us at crossgrace001@gmail.com
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4. Costs & Responsibilities
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Customer Responsibilities
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Return shipping costs for returns not due to our error.
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Any import duties or taxes for international orders.
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Our Responsibilities
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Return shipping costs for items that are defective, damaged, or incorrect.
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5. Special Provisions
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International Orders
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We are not responsible for refund amount differences due to exchange rate fluctuations.
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Customs clearance delays are not a valid reason for exceeding the 30-day return period.
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Exchanges
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We do not offer direct exchanges. To get a new item quickly, we recommend returning the original item and placing a new order separately.
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6. Disclaimer
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We are not liable for return delays caused by force majeure events (e.g., weather, strikes).
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We reserve the right to refuse any unauthorized returns.
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A 20% restocking fee may be applied to returns with missing original packaging or damaged tags.
If you have any questions, please contact us at crossgrace001@gmail.com
